Level 1

Borrowers may contact our customer support via:
Email Id: [email protected]
In case the complaint is not resolved within the given time or customer is not satisfied with the solution, the customer can approach the Grievance Redressal Officer.

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Level 2

The borrower may register his/her query/complaint to the Company which shall be addressed to the Grievance Redressal in connection with any matter pertaining to business practices, outsourcing services, lending decisions, credit management, recovery and complaints relating to updation/ alteration of credit information. The details of the Grievance Redressal Officer are given as follows:

• Name of the Grievance Redressal Officer: Mrs. Surbhi Mall
• Address: 6th Floor, SAS Tower-C, Ch. Baktawar Singh Road, Medicity Sector 38, Shivaji Nagar, Gurgaon – 122001, Haryana
• Tel: +91-7428279331
• Email Id: [email protected]

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Level 3

If any Customer is not satisfied with the resolution provided by the Grievance Redressal Officer or in case the grievance is not redressed within a period of one month from the date of its first submission, then the customer can write to:
Officer-in-Charge
Reserve Bank of India,
Department of Supervision (NBFC)
Reserve Bank of India,
6, Sansad Marg, New Delhi – 110001

Reach out to RBI through CMS Portal

For detailed information and timeframe please visit GRO policy.